FAQs

You can order directly through our official website. Select the desired product, add it to your cart, and then complete the checkout process. You will receive a confirmation email after your order is complete.

We accept all major credit/debit cards, PayPal payments, and Cash on Delivery.

Delivery is usually within 2–5 business days after order confirmation.

What are the delivery fees?
• Areas 48: 55 shekels
• West Bank: 15 shekels
• Jerusalem: 25 shekels

Once the order has shipped, you will receive a text message or email containing a tracking number to monitor the delivery status.

All devices are covered by a 12-month warranty against manufacturing defects or technical malfunctions resulting from normal use.

Yes, we provide paid maintenance services after the warranty period has expired.

No. Our tools are designed to protect hair by reducing excessive heat, preventing breakage, and maintaining shine.

You can contact us via:
• Email: glozzyhair@gmail.com
• Instagram: @glozzyhair

Yes, we provide spare parts and replacement accessories for a number of our devices.

Products can be returned or exchanged within 14 days of the purchase date, provided they are unused, in their original packaging, and accompanied by the purchase invoice.

Please contact our customer service team and provide us with your order details, and we will guide you through the secure shipping and return process.

Yes. Our devices are designed with advanced technologies that ensure safe and effective results for all hair types.